Last Updated: [Insert Date]

At Malibu Wide Plank Shop (“we,” “us,” or “our”), we value your privacy as much as we value the craftsmanship of our premium flooring solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flooranddeals.com or make a purchase from us.

1. Information We Collect

We collect information that helps us provide our premium services to homeowners and design professionals worldwide:

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping/billing address, payment information (processed securely through our payment processors), and phone number.
  • Order Information: Details about the flooring products you purchase, including specifications, quantities, and project requirements.
  • Communication Data: Records of your interactions with our customer service team via email or other channels.
  • Technical Data: IP address, browser type, operating system, referring URLs, device information, and pages visited on our site.
  • Preferences: Information about your product preferences and sample requests to enhance your shopping experience.

2. How We Use Your Information

We use your information with the same care we apply to selecting our premium flooring materials:

  • To process and fulfill your orders for our wide-plank hardwoods, luxury vinyl, and designer rugs
  • To provide customer support and respond to your inquiries
  • To improve our website, products, and services for design professionals and discerning homeowners
  • To send you important account/order information and updates
  • For security purposes and to prevent fraud, mirroring the durability of our flooring finishes
  • To comply with legal obligations and protect our rights
  • With your consent, to send you information about new products, promotions, or design inspiration

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to our trade professional relationships:

  • Service Providers: We share information with trusted third parties who assist us in operating our website, processing payments (like PayPal and credit card processors), shipping orders, and providing customer service.
  • Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve customers globally (excluding some remote areas), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and provide adequate protection.

5. Data Security

We implement security measures as robust as the finishes on our hardwood floors:

  • 256-bit SSL encryption for all transactions
  • Secure payment processing through PCI-compliant providers
  • Regular security assessments of our systems
  • Limited access to personal information within our organization

While we take reasonable precautions, no internet transmission is completely secure. We encourage you to protect your account credentials and notify us immediately of any unauthorized access.

6. Your Rights and Choices

You have rights regarding your personal information, including:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data, subject to legal requirements
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Restriction: Request limitations on how we use your data
  • Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

  • Essential Cookies: Necessary for site functionality, including shopping cart and checkout processes
  • Performance Cookies: Help us understand how visitors use our site to improve it
  • Functionality Cookies: Remember your preferences for a personalized experience
  • Advertising Cookies: Used to show relevant ads on other platforms (you may opt out)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Children’s Privacy

Our products and services are designed for homeowners and design professionals. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us:

Malibu Wide Plank Shop
3229 Jefferson Street
Virginia Beach, VA 23462
United States
Email: [email protected]