Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, excluding certain remote areas and parts of Asia. By using our site, you confirm you are at least 18 years old or using the site with parental supervision.

1.2 Intellectual Property Rights

All content on flooranddeals.com, including text, graphics, logos, and product designs, is the property of Malibu Wide Plank Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take great care to accurately describe our premium flooring products including:

• Area Rugs and Rug Sets
• Solid Hardwood and Engineered Hardwood flooring
• Vinyl Flooring options (Plank and Trim)
• Outdoor Rugs and Rug Pads

However, slight variations in color or texture may occur due to monitor settings or natural material characteristics. We recommend ordering samples before final purchase.

2.2 Custom Products

The following custom products cannot be returned or exchanged:

• Custom-cut Solid Hardwood planks
• Special order Engineered Hardwood
• Opened boxes of Vinyl Plank Flooring
• Cut-to-size Vinyl Trim pieces

3. Ordering and Payment

3.1 Order Process

All orders are subject to product availability. By placing an order, you make an offer to purchase that we may accept or decline at our discretion.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. You agree to provide current, complete, and accurate purchase information.

3.3 Pricing

All prices are in US Dollars. While we strive for accuracy, pricing errors may occur. We reserve the right to cancel orders resulting from such errors.

4. Shipping Policy

4.1 Processing Time

Orders typically process within 1-2 business days. Processing may take longer during peak periods.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

4.3 International Shipping

We ship worldwide except to certain remote areas and parts of Asia. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return window from delivery date for most products. To be eligible:

• Items must be in original, unopened, and unused condition
• Original shipping fees are non-refundable
• Customer is responsible for return shipping costs
• All returns require prior authorization

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days of delivery with your order number and reason for return
2. Wait for return authorization (within 2 business days)
3. Repackage items securely in original packaging
4. Ship to our Virginia Beach warehouse using a trackable method

5.3 Refunds

Refunds are issued to the original payment method within:

• Credit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

International refunds may take additional time depending on your financial institution.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate, current, and complete information during registration and checkout.

6.2 Product Care

Proper installation and maintenance of flooring products are the customer’s responsibility. We provide care instructions with each product.

6.3 Compliance with Laws

You agree to comply with all applicable laws and regulations regarding product use in your jurisdiction.

7. Limitation of Liability

Malibu Wide Plank Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes shall be settled in Virginia Beach, VA courts under Virginia law.

9. Policy Changes

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date.

10. Contact Information

For questions about these Terms or any order:

Malibu Wide Plank Shop
3229 Jefferson Street
Virginia Beach, VA 23462
United States
Email: [email protected]